auradewa Privacy Policy

This page describes what data we collect when you create an account on auradewa, how we use that information, and the safeguards we apply to keep your personal details secure. We handle your identity documents, payment records, betting history, and contact information with care, storing them securely and disclosing them only where law requires or where you explicitly consent.

Our privacy commitments reflect our role as an online gaming and sportsbook operator serving users in supported jurisdictions. When you verify your identity for our KYC process, fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), or engage with our football markets, live-dealer tables, slots, or esports categories, we collect specific data tied to those activities.

We do not sell your personal information to third parties for marketing purposes. We do not build shadow profiles or use your data to infer sensitive characteristics unrelated to your account. We apply industry-standard encryption, access controls, and retention limits to protect auradewa user data.

What Data We Collect on auradewa

When you register an auradewa account, we collect your legal name, date of birth, email address, and phone number. These details are required for account creation and communication. We cannot process your signup without them.

During our KYC verification process, we collect government-issued identity documents (national ID, passport, or driver's license) and address confirmation (utility bill, rental agreement, or bank statement). We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations applicable to online gaming operators.

When you deposit or withdraw funds on auradewa, we collect transaction records tied to your payment method. If you fund your account via OVO, e-wallet, or a mobile banking virtual account, we store the transaction ID, amount, date, and reconciliation status. We do not retain your full payment card or e-wallet credentials; we store only the transaction reference and the result of the transfer.

• Betting and game history: We record every sportsbook wager (Liga 1 fixtures, Piala AFF, Champions League), live-dealer table session, slot spin, Erek Erek prediction, and esports market activity. This includes stake amounts, odds, outcomes, and timestamps.
• Login and device information: We log your IP address, browser type, operating system, and approximate geolocation when you access auradewa. This helps us detect suspicious account activity and prevent fraud.
• Support interactions: If you contact our English-language support team, we store copies of your emails, chat transcripts, and any attachments you send. We use these records to resolve disputes and improve our service.
• Marketing preferences: We record whether you've opted in to promotional emails and SMS. We respect your choices and do not send marketing communications if you unsubscribe.

How We Use Your Data on auradewa

We use the data we collect for specific, legitimate purposes tied to operating our platform:

• Account management: We use your name, email, and phone to create and maintain your auradewa account, send account notifications, and process password resets.
• KYC and compliance: We use identity documents and address details to verify your identity, prevent underage access, block accounts from restricted jurisdictions, and comply with financial-crime regulations.
• Payment processing: We share transaction data with our payment partners (local payment, online payment, e-wallet, mobile banking, and others) only as needed to complete deposits and withdrawals. We do not retain this data longer than necessary for reconciliation and dispute resolution.
• Fraud and security: We analyse login patterns, betting behaviour, and transaction history to detect account compromises, money-laundering attempts, and collusion between accounts. If we flag suspicious activity, we may freeze your account pending review.
• Customer support: We use your support history to resolve account issues, process withdrawal requests, and investigate disputes about game outcomes or payment problems.
• Legitimate business interests: We aggregate anonymised betting data to understand user preferences, improve game offerings, and enhance our sportsbook coverage of Liga 1, Piala Indonesia, Champions League, and esports tournaments.

Third-Party Processors and Data Sharing

Our auradewa infrastructure relies on third-party service providers. We may share your data with these categories of processors:

• Payment processors: Our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment providers, and e-wallet, mobile banking, local payment, online payment) receive transaction details necessary to process deposits and withdrawals. Each processor operates under its own privacy terms.
• Cloud hosting providers: We store auradewa servers with third-party cloud infrastructure providers. These providers may be located outside your jurisdiction and operate under different data-protection regimes. Your data may be replicated across multiple geographical locations for redundancy and disaster recovery.
• Fraud prevention and identity verification: We use third-party KYC and anti-fraud services to verify your identity documents and check for money-laundering risk. These services retain your documents for the duration of their contract with us, then delete them.
• Legal compliance: If auradewa receives a court order, law-enforcement request, or regulatory demand in any jurisdiction where we operate, we disclose user data as required by law. We do not volunteer data to authorities absent a legal obligation.

We at auradewa keep your personal information secure and share it only with trusted processors or when law requires, never for commercial gain.

Cookies and Tracking Technologies

When you visit auradewa, we use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that allow us to remember your login session, preferences, and activity.

We use two categories of cookies:

• Essential cookies: These enable core functionality—keeping you logged in, remembering your chosen language, protecting against fraud. We cannot disable essential cookies without breaking our platform.
• Analytical cookies: We use Google Analytics and similar tools to understand how users interact with auradewa. These cookies help us identify popular game categories, detect technical issues, and optimise the experience. You can disable analytical cookies without losing access to our sportsbook, live-dealer tables, or slots.

We do not use cookies to build detailed profiles or track your behaviour across unrelated websites. We do not sell cookie-derived data to third parties.

Your Rights Regarding Your auradewa Data

Depending on your jurisdiction, you may have rights to access, correct, or delete your auradewa personal information. We support the following requests:

• Access: You can request a copy of all data we hold about you on auradewa. We provide this in a portable, machine-readable format upon request.
• Correction: If you believe your KYC details, phone number, or email are inaccurate, contact our support team to update them.
• Deletion: You can request that we delete your auradewa account and associated data, subject to legal retention obligations (e.g., we may retain transaction records for tax and anti-fraud purposes for 5 years).
• Marketing opt-out: You can unsubscribe from promotional emails and SMS at any time by clicking the "unsubscribe" link or contacting us.

To exercise these rights, email our privacy team via the contact details in your auradewa account dashboard or the footer of this site. We aim to respond to data requests within 30 days.

How Long We Keep Your Data

We retain auradewa user data for different periods depending on the category:

• Account details (name, email, phone): Retained for the lifetime of your account plus 2 years after closure.
• KYC documents (ID, address proof): Retained for 5 years from account creation to comply with anti-money-laundering regulations, then deleted.
• Transaction records: Retained for 5 years for tax, audit, and dispute-resolution purposes.
• Betting history: Retained for 3 years; after that, we archive anonymised summaries only.
• Support correspondence: Retained for 2 years, then deleted unless a dispute is ongoing.
• Analytical cookies: Expire after 24 months of inactivity.

Data Jurisdiction and Cross-Border Transfers

We operate auradewa from multiple regions, and your data may be stored or processed outside your home jurisdiction. We apply the same privacy protections globally, regardless of server location. However, you should be aware that privacy laws vary by country; data stored in certain regions may be subject to different legal standards than your home jurisdiction.

When we receive requests from authorities in Jakarta, Surabaya, Bandung, Medan, or elsewhere, we comply with applicable law in that region. We do not transfer data between jurisdictions except where necessary for platform operation or legal compliance.

Related policies

Contacting Our Privacy Team

If you have questions about our privacy practices, want to exercise your data rights, or believe your auradewa data has been misused, contact us:

• Email: Access the privacy contact form in your auradewa account dashboard.
• In-app support: Message our English-language support team from your account settings and select "Privacy concern" as the category.

We take privacy concerns seriously and investigate all complaints within 30 days. If you remain unsatisfied with our response, you may escalate to your regional data-protection authority.

Changes to This Privacy Policy

We reserve the right to update this privacy policy as our operations evolve or as regulations change. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Your continued use of auradewa after the effective date of any change indicates acceptance of the updated policy.